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EU-wide rules to ensure products and services are accessible to persons with disabilities.
In application
From 28 June 2025
Transposed into national law
Who this affects
Manufacturers, importers, distributors
Plus service providers in ICT, e-commerce, banking, ticketing, media, and transport sectors: both public and private.
Enforcement & penalties
Fines set by each Member State
Typically aligned with consumer protection regimes
Ensure products and services are perceivable, operable and understandable for persons with disabilities, following harmonised EN standards where available.
Embed accessibility in design, testing, and procurement processes, ensuring accessibility features are considered from concept to release.
Provide product and service information, usage instructions, and support channels in accessible formats (digital and physical).
Websites, apps, e-commerce platforms, and self-service terminals must comply with Web Content Accessibility Guidelines (WCAG) 2.1 AA.
Contractually require accessibility compliance from suppliers and ensure third-party products integrate without barriers.
Maintain technical documentation, declarations of conformity, and evidence to prove compliance to authorities and clients.
And more
Programmes are tailored end-to-end and may depend on earlier phases (e.g., digital audits require prior asset inventory).
We act as your dedicated compliance partner: oversee accessibility strategy, train teams, review designs, and liaise with regulators and clients.
Prepare products and services for EU market entry: assess against EAA requirements, close compliance gaps, and produce conformity documentation.
Fast evaluation of your websites, apps, and digital platforms against EAA requirements with a practical remediation plan.
Quickly bring websites, apps, and e-commerce into WCAG 2.1 AA compliance with design, code, and content fixes.
Prepare user guides, customer support flows, and digital communications in accessible formats.
Integrate accessibility into procurement for digital services: RFP templates, contractual clauses, and supplier checks.
Create the required accessibility statement, technical file, and Declarations of Conformity to satisfy EAA enforcement.
Set up automated and manual monitoring for websites, apps, and e-commerce to ensure continuous EAA compliance.
Mandatory from June 2025
Non-compliance risks fines, product withdrawal, or loss of market access.
Procurement advantage
Public and private buyers increasingly require proof of accessibility compliance.
Brand & customer trust
Accessible products and services expand your market reach and reduce complaints.
Focused audit of products, services, and digital assets to baseline accessibility status.
Co-create accessible designs, procurement clauses, and compliance workflows.
Deliver fixes, train teams, and produce evidence packs for clients and authorities.
Periodic re-checks to ensure accessibility compliance is maintained over time.
Share one product, service or procurement accessibility problem. We will show how Governance School would turn it into a practical requirement, test and evidence record before a wider programme.
Bring one accessibility case